I have been in the security industry for years, and when I asked the inspectors in the field of new companies started to motivate the security guards that just looked at me in confusion . Their answer was to basically have a security officer was so easy and simple task that the guards do not need any motivation. In my experience, all the work that one wants well-needed accountability, monitoring and motivation. Besides that, if someone in all aspects of security guard work is not so simple.
a security guard requires many skills, including communication skills, observation skills, attention to detail, common sense and good decision-making skills. Many security officers and chief officers are untrained and have never received the proper training I think that the most important aspect of security guard work of physical presence. Showing up for work, only time to time, and thus the minimum requirement, the security officer job. A motivated and well-trained security officer displays all of the above mentioned capabilities and many more.
Every new company has already started, as a security consultant or operational manager needs culture change, because the security guard work in a job can be a proud of. This not only requires tremendous skill and dedication, but the security guards perform a great service to society. The culture change to create a culture of coaching and motivation. This included feeling and understanding of the purpose of what one does every day. Security officers are working to understand me play a critical role in the economy and society. They not only understand the work requires tremendous skill, but understand that these skills are expected of them. If they do not have the necessary skills to be coached as they are.
gave me a lot of push back, the company has worked in the beginning, because the change is not easy to set up and not easy to accept. However, each company has been working for more successful and happier in their work could have been guards. Once you’ve accepted that customers will be happier and better brand of service, officers will understand that you have to raise your skill level. At the same time they are not working a dead end job qualifying and qualifying, but the work is to teach them the skills and gives them purpose. Higher expectations must be justified by security officers to leave up to expectations.
Therefore, the field supervisors need to learn to be positive reinforcement and coaching performance. In the beginning, it will go on site visits and coaching sessions presented. I coach my field supervisors and security consultants. I share books and articles about them. Performance coaching is endless. If you keep practicing the security guard will be better at what they do every day. As a result of the improved security, happier customers and, most importantly, the employees that come to work with pride and a sense of purpose.